Changing Account email & Upload error on form.

  • Profile Image
    mavenhc56
    Asked on June 21, 2021 at 01:14 PM

    Hello!

    I have been slowly making the switch to Jot forms from typefom. I Use it for my business. I need to switchable my forms to be under my salons email address to give access to my admin team now that I'm definitely going to continue to use it. I am having trouble changing the emails over.

    I also wanted to make one of my forms only visible to me so I was going create a new account so I could do that.

    one of my forms is also giving my guests a Upload Error code. Some are seeing it but not all.


    Thank you for your help!

  • Profile Image
    Amin_N
    Answered on June 21, 2021 at 07:46 PM

    To my understanding, what you're after is changing your Jotform account registered email address.

    If so, kindly note that you may do so under the Settings page of your Jotform account as shown below.

    1598194286screenshot-support.jotform.com

    Afterwards, you will receive an email, on the new added email address, through which you can verify your new added email address.

    Moreover, kindly note that I've moved your last inquiry to another support ticket so it can be better addressed. You may navigate to it by clicking here.

    Your understanding is most appreciated.