What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just received an email saying accounts are only allowed 10 submissions. I thought it was 100?

    Asked by easylease on January 14, 2014 at 04:00 PM
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    Answered by jedcadorna on January 14, 2014 at 04:48 PM


    Thank you for contacting us. The 10 submissions are for secure submissions or SSL and Payment submissions and 100 submission are for non SSL or non secure submissions. Here are the details of our plan per package for your reference.

    1. Free - 100/mo Submissions, 10 SSL secure, 10 Receive Payments | 100MB space | 1 Sub-uder account

    2. Premium - 1,000/mo Submissions & 1,000 SSL secure & 1,000 Receive Payments | 10GB space | 3 Sub-uder account

    3. Economy - 10,000/mo Submissions & 10,000 SSL secure & 10,000 Receive Payments | 100GB space | 10 Sub-uder account

    4. Professional - 100,000/mo Submissions & 100,000 SSL secure & 100,000 Receive Payments | 1000GB space | 100 Sub-uder account


    Let us know if you have further questions.

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    Answered by easylease on January 16, 2014 at 07:50 AM

    How do i know when I will be receiving SLL Secure Submissions?
    Is it the type of form that i am creating?
    I have a form embeded into a Facebook HTML APP. Could this be the issue of
    receiving too many SLL Secure Submissions?
    Thank you,
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    Answered by jedcadorna on January 16, 2014 at 09:32 AM

    Hi Ashley,

    You can identify SSL form if the link is something like this https://secure.jotform.com and for Non SSL the link is like this http://form.jotform.com. Facebook forces you to use SSL for added encryption and some other sites like Google sites they forces our forms to use SSL. We have no control on those things as the implementation lies on their end.

    Please see this guide about form with SSL submission: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions