What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot remember any of my previous account details

    Asked by Trevor swift on June 27, 2011 at 12:45 PM

    I cannot remember any details I used to set up my previous account. But I wish to continue with it or start a new account.

    The problem I am having is that it remembers an e-mail address I used as a reply address for some forms and will not let me re use it with out signing in.

    Can that account and details be deleted or at least supply me with the details once more.

    Thanks

  • Profile Image

    Answered by ts on June 27, 2011 at 02:23 PM

    Help please!

    I have tried reset with each of my email addresses and received no reset instructions back.

  • Profile Image

    Answered by ts on June 27, 2011 at 02:24 PM

    Help please!

    I have tried reset with each of my email addresses and received no reset instructions back.

  • Profile Image

    Answered by ts on June 27, 2011 at 02:24 PM

    Help please!

    I have tried reset with each of my email addresses and received no reset instructions back.

  • Profile Image

    Answered by allanftd on June 28, 2011 at 03:25 AM

    Hi trevor,

    I tried to look for your name and email address in our member database but failed to get relevant results. Could you please provide a URL where your form is currently embedded so that we can check the 11-digit Form ID? If you can provide a direct JotForm link, i.e. http://www.jotform.com/form/12345678910, that's better. 

    We'll await your feedback.

    JOTFORM SUPPORT