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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing information on Jotform Reports

    Asked by rwarda on January 14, 2014 at 07:40 PM


    On our 2S marketing and outreach reports, when an end user completes the form, there is an email confirmation sent that has all of the items that they entered in the whole form that shows up on the email.  For the past 3-4 months, the end user is not getting all of the information from the report they submitted onto the email confirmation that is sent to them.  In other words, there is missing information from what they entered to what they are getting in the confirmation email.  The screen shot shows the missing information in the highlighted area.  Please advise a fix to this.  I look forward to hearing from you.  Thank you.

    Ray Warda

    Page URL:

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    JotForm Support

    Answered by jonathan on January 14, 2014 at 09:20 PM


    Are you referring to this form http://form.jotformpro.com/form/31626390063955 ?

    I checked the form submissions, but I found it empty. There is no submission for this form yet at this time.

    Can you please tell us which form we should be checking?


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    Answered by rwarda on January 16, 2014 at 07:40 AM
    Yes, that is the form, but I currently don’t have any submissions. I will have some by the end of this month. Or maybe I can submit a test form so that you can see it. I can do that tomorrow.
    Thank you,
    Ray N. Warda
    Outreach Director
    BLB Resources, Inc.
    Office (949) 261-9155 Ext. 2110
    Direct Line (949) 751-1791
    16845 Von Karman Ave, Suite 100 | Irvine, CA 92606
    Outreach and Marketing Team:
    o Outreach and Marketing Director, Ray Warda: rwarda@blbresources.com
    o REO Marketing Representative – Michigan, Amy Beltz: abeltz@blbresources.com
    o BLB Agent Resources page: http://www.blbresources.com/agent-resources.html
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    "Stay true, stay positive, stay focused and you will achieve extraordinary results" - Ray Warda
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    JotForm Support Manager

    Answered by Jeanette on January 16, 2014 at 12:07 PM

    Ok, once you have submissions sent to this form, let us know if you still need assistance