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    Missing information on Jotform Reports

    Asked by rwarda on January 14, 2014 at 07:40 PM

    Hello,

    On our 2S marketing and outreach reports, when an end user completes the form, there is an email confirmation sent that has all of the items that they entered in the whole form that shows up on the email.  For the past 3-4 months, the end user is not getting all of the information from the report they submitted onto the email confirmation that is sent to them.  In other words, there is missing information from what they entered to what they are getting in the confirmation email.  The screen shot shows the missing information in the highlighted area.  Please advise a fix to this.  I look forward to hearing from you.  Thank you.

    Ray Warda

    Page URL:
    http://form.jotformpro.com/form/31626390063955

    Screenshot
    Reports JotForm email items hello
  • Profile Image
    JotForm Support

    Answered by jonathan on January 14, 2014 at 09:20 PM

    Hi,

    Are you referring to this form http://form.jotformpro.com/form/31626390063955 ?

    I checked the form submissions, but I found it empty. There is no submission for this form yet at this time.

    Can you please tell us which form we should be checking?

    Thanks.

  • Profile Image

    Answered by rwarda on January 16, 2014 at 07:40 AM
    Yes, that is the form, but I currently don’t have any submissions. I will have some by the end of this month. Or maybe I can submit a test form so that you can see it. I can do that tomorrow.
    Thank you,
    Ray N. Warda
    Outreach Director
    BLB Resources, Inc.
    Office (949) 261-9155 Ext. 2110
    Direct Line (949) 751-1791
    16845 Von Karman Ave, Suite 100 | Irvine, CA 92606
    rwarda@blbresources.com
    www.blbresources.com
    www.blbresources.tv
    Outreach and Marketing Team:
    o Outreach and Marketing Director, Ray Warda: rwarda@blbresources.com
    o REO Marketing Representative – Michigan, Amy Beltz: abeltz@blbresources.com
    o BLB Agent Resources page: http://www.blbresources.com/agent-resources.html
    [cid:image001.png@01CDC198.320B3F00] [cid:image002.png@01CDC198.320B3F00] [cid:image003.png@01CDC198.320B3F00] [cid:image004.png@01CDC198.320B3F00]
    "Stay true, stay positive, stay focused and you will achieve extraordinary results" - Ray Warda
    “The only way to build a legacy that they will remember, is to build it in a way that they will never forget” - Unknown
    The information contained within this e-mail and any attached document(s) is confidential and/or privileged. It is intended solely for the use of the addressee(s) named within the e-mail. Unauthorized disclosure, photocopying, distribution or use of the information contained herein is prohibited. If you believe that you have received this e-mail in error, please notify the sender by reply transmission and delete the message without reviewing, copying or disclosing the message, any attachments or any contents thereof. This product has been scanned for known viruses using ESET NOD32 Antivirus and is certified to be free of known viruses at the time of delivery.
    ...
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    JotForm Support Manager

    Answered by Jeanette on January 16, 2014 at 12:07 PM

    Ok, once you have submissions sent to this form, let us know if you still need assistance