Unable to download PDF or Exel file

  • miasan
    Asked on June 21, 2021 at 11:38 PM

    Hi!


    I tried to download my form but the PDF file just keeps getting an error message while the excel doesnt even send at all.

    Pls help. Thanks!

    1624333124 60d15b4457417 Screenshot 10

  • Kiran Support Team Lead
    Replied on June 22, 2021 at 6:58 AM

    The issue usually occurs when the privacy option 'Require log-in to view uploaded files' is enabled in your account settings.

    1624359488 60d1c240bd91a Selection 005 Screenshot 10

    It is required to be logged in to your JotForm account on the same browser when you try to download the files. Alternatively, you may disable the privacy option in your account settings.

    Please give it a try again after logging into your account or disabling the privacy option. Let us know if you need any further help.

    Thanks!