What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't get my logo to show up

    Asked by MEGSSS on January 14, 2014 at 08:29 PM

    My logo shows up on my other forms when I print them, but not this one. I see it when I'm editing it, but it blinks and disappears when I try to preview. I set up the image as a URL.

    Page URL:
    http://form.jotform.com/form/13084852950

    Screenshot
    print preview and
  • Profile Image

    Answered by krispi on January 14, 2014 at 09:44 PM

    Hello

    I was checking your form and it seems that the logo has a condition associated. Please click on the picture and than on the green icon and disable the conditions. I believe this will solve the issue.

     

     

    Regards

    Carina

  • Profile Image
    JotForm Support

    Answered by jonathan on January 14, 2014 at 10:34 PM

    @MEGSSS

    Hi,

    There is indeed a condition rule assigned on your logo before it can be seen on the form.

    The condition logic seems unecessary, so, we suggest you removed this, and the logo will be display properly and can be included in the Print option in the form.

    Inform us if further assistance is needed.

    Thanks.

  • Profile Image

    Answered by MEGSSS on January 15, 2014 at 11:02 AM

    I can't find that condition rule when I look at it. Is there a way to talk to you on the telephone?

  • Profile Image

    Answered by MEGSSS on January 15, 2014 at 11:04 AM

    OK, I followed your directions carefully and I found it.

     

    Thanks!!!