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TalentAcquisitionNBTAsked on June 22, 2021 at 4:14 AM
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Patrick_RReplied on June 22, 2021 at 9:34 AM
Hello! I didn't see any issues with your form setup; autoresponders should work. Please make a test submission on your form and let us know; we'll check our email logs and get back to you.
Also, specify which email address you used while making the test.
Thank you!
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TalentAcquisitionNBTReplied on June 22, 2021 at 9:59 AM
Hi Patrick,
Thanks for your message but this has since been resolved. I recognised that the 'sender email' we had entered our own email, I had since changed it to noreply@jotform and it seems to have worked. I had found this information on the Forum.
Why does it give you the option to change the email if it will not send out the auto responder email?
Many thanks,
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Patrick_RReplied on June 22, 2021 at 11:05 AM
Hello! Sender email should work as well. If you want us to look into this, you can create a new test form, set its sender email to your email address, and then make test submissions. Let us know if the email doesn't arrive; we'll check at our end.
Reference:
Thank you!