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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    probs with forwarding

    Asked by hiosucri on June 27, 2011 at 01:22 PM

    I use your contact form, but I get no e-mails directly into my mailbox. I see the emails that were created using the contact form, only mailbox on your homepage. But this happens only if I use my email addresses in the starts with info@mydomain.de, so that there are problems when it comes to forwarding? namely, it works without problems when I type a normal gmail email address. This happens even though I have changed nothing in the notifications, I have your template in use "contact us" and there was only adapted a few fields

    Screenshot
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    JotForm Founder

    Answered by aytekin on June 30, 2011 at 06:26 AM

    One possible explanation is that it is getting stuck on the spam filter on your server.

    I made a test submission and checked out our email server logs. It looks like your email account is not correct. Your email server gives "User unknown" error.

    Jun 30 06:25:01 yang sm-mta[3873]: p5UAOua1003871: to=<info@simply4you.de>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=123583, relay=mail.simply4you.de. [85.13.133.120], dsn=5.1.1, stat=User unknown

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    JotForm Support

    Answered by NeilVicente on July 03, 2011 at 10:53 PM

    @hiosucri

    It looks like you have replied to the email notification for this thread but your response failed to display. Please repost your responses on this page - http://www.jotform.com/answers/31747-probs-with-forwarding

    We look forward to helping you solve this issue. Thank you and have a great day!


    Neil