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PinkWaveAsked on June 22, 2021 at 10:50 AM
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Bojan Support Team LeadReplied on June 22, 2021 at 10:55 AM
Greetings.
Can you please clarify your question? To what requests are you referring? From where did you access them?
Thank you for your cooperation.
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PinkWaveReplied on June 22, 2021 at 11:00 AM
Hello!
Yes, my question is: why I can't see anymore all my previous assistance requests?
Until this morning when my account name was Trero I could see them all. Now, that you changed my account name (as I asked) I do not have all my requests. I don't see them anymore.
The last one was you answered me and that then you created this new request I can see it just if I take the URL from the email, otherwise, I can't.
I don't know if the explanation it is clear.
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Bojan Support Team LeadReplied on June 22, 2021 at 12:07 PM
Thank you for the clarification.
If your ticket contains private information, it is marked as a private one, so other users can't see that information.
Unfortunately, tickets are related to your username, so if the username is changed, you will lose access to previous tickets.
If you wish to access tickets that are not set as private, you can use the following link:
https://www.jotform.com/answers/user_threads.php?username=trero
Let us know if you have any additional questions.
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PinkWaveReplied on June 23, 2021 at 4:10 AM
Ah ok, so it is not possible to move them under this new name account?
Thank you