Save Button Issue

  • Red_River
    Asked on June 22, 2021 at 10:55 AM

    When trying to update/remove recipients from forms the save button doesn't light up for us to click and save the change, why??

  • Andrew Manager of Enterprise Frontline Support
    Replied on June 22, 2021 at 3:22 PM

    Hello there,

    Thank you for reaching out to JotForm Support! Our ability to troubleshoot here is a bit limited since your account exists in our HIPAA Compliant Environment. In order to aid in our investigation, can you please provide me with a screenshot of what you are seeing when you try to remove a recipient?

    User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Thank you in advance!

  • Red_River
    Replied on June 23, 2021 at 9:35 AM

    5fbee372fe7785de6fe2aa464d1e4996 Screenshot 10

    https://gyazo.com/5fbee372fe7785de6fe2aa464d1e4996

    2ded864e8669efaddb0f46cb16e896ac Screenshot 21

    https://gyazo.com/2ded864e8669efaddb0f46cb16e896ac


  • Andrew Manager of Enterprise Frontline Support
    Replied on June 23, 2021 at 11:24 AM

    Hello there,

    Thank you for the follow-up! Can you please try to fully delete this email notification, and then recreate it and update the recipients list, and let us know if you able to make the necessary changes on the new email? I also cleared your form cache in hopes that this will resolve any one-off issues affecting your account.

    Thank you!