Quantity Gift Registry Widget Deselect for a User who chose incorrectly

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    office529
    Asked on June 22, 2021 at 11:13 AM

    We created a form using the Gift Quantity Registry. We asked users to select only ONE option from each section where the widget appears, however, some users selected more than one option.

    Is there a way to remove one of their choices so that the item reappears as available or is the best way to handle this simply to create a new line for the item that they should not have selected?

    Also, is it possible to set the widget to limit to only one selection per widget?

    Thank you!

  • Profile Image
    Michal_S
    Answered on June 22, 2021 at 04:06 PM

    Hello!

    You can remove one of their choices by editing the submission:

    • Navigate to the Submissions Table
      132515_1.png
    • Click the three dots to the left of the submission containing the double choice and choose Edit Entry


    132516_2.png

    • Set the choice you'd like to free up to 0 and click Submit


    132517_dawd.gif

    This will free up the slot for that particular choice.

    132518_3.png

    As far as preventing this from happening in the future, you can hide the field when an option is selected. This will require hiding the widget, as it cannot be disabled, so what I would do is create a Paragraph field that will inform the user that their choice has been registered and they'll have to refresh the page to make a new choice.

    Demo: https://www.jotform.com/211726337454052

    • Set the Calculate Total option to on in the widget's Settings

      132519_4.png

    • Add a Paragraph to inform the user

    • Navigate to Settings, Conditions and add a Show/Hide Field condition

      show_hide_fields.png

    • Configure the condition like in the picture

      132521_7.png

    • Change the Clear Hidden Field Values option to Don't Clear in your Form Settings

      132522_6.png

    You may also try our Gift Registry widget, as it only allows one selection by default.

    Related guides: How to Edit Submissions Made on Your Forms

    How to Show or Hide Fields Base on User's Answer

    Please let us know if you require any further assistance.

    Thank you!

  • Profile Image
    office529
    Answered on June 23, 2021 at 08:30 PM

    Fantastic! Thank you so much!!