Changes on the form don't show up

  • Profile Image
    Effiekli
    Asked on June 22, 2021 at 12:58 PM

    Hi,

    Hope you're well.

    I've just tried to create my first form but the changes don't show up in the preview form.

    I've cleared the cache in the settings and in Chrome, but still my changes don't show up.

    Any reason why?

    Thanks,

    Effie


  • Profile Image
    Jovanne_A
    Answered on June 22, 2021 at 06:59 PM

    Hi Effie, thank you for contacting support.

    Could you please share what particular changes you made that didn't show up in the preview form?

    I just checked your form, and it appears to be working correctly on my end. Could you also please attach a screenshot of what you see on your end?

    GUIDEhow-to-post-screenshots-to-our-support-forum

    We look forward to your response.

  • Profile Image
    Effie
    Answered on June 23, 2021 at 07:12 AM

    Hey Jovanne,

    It seems it's now working! When I'd go to the preview, it didn't show the customised appearance I had chosen for my form - only the copy and questions.

    But it's fixed now anyway.

    Thanks for your response!

    Effie

  • Profile Image
    Jovanne_A
    Answered on June 23, 2021 at 08:18 AM

    Hi Effie, thank you for taking the time to update us.

    We're glad that the issue has been resolved. Let us know if you need further assistance. We are always happy to help!