I am unable to log in, I am unable to upgrade my account

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    Yetunde 
    Asked on June 22, 2021 at 03:31 PM

    I am unable to log in and I am unable to upgrade with my credit card. I am told that I am "autosuspended" when I try to log in. When I was able to log in, I was not able to see my previous emails with support so I must be contacted by email at felix-ukwuy@kcrep.org

    I am losing business by not being able to log in and use my form.

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    Jed_C
    Answered on June 22, 2021 at 10:33 PM

    We apologize for the inconvenience.

    I was not able to find any issues with your form so I have reactivated the account. Please try logging in again and let us know if you need further help.

  • Profile Image
    Yetunde Felix-Ukwu 
    Answered on June 22, 2021 at 10:44 PM

    Login error 1624416251_60d29ffb41d0b_CC1DB2BB-23A7-4

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    Gaetan_B
    Answered on June 23, 2021 at 06:38 AM

    Hello,

    Thank you for the additional information.


    It should be good now, apologies for the inconvenience.


    Best regards

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    Yetunde Felix-Ukwu 
    Answered on June 23, 2021 at 09:48 AM

    I am able to login when I use the direct links from support. When I try to login on my own I get the autosuspend message or it keeps me waiting indefinitely. I’ve tried different browsers and cleared caches.

    i was able to upgrade with the link, but now I don’t have access to my account because I can’t login and see my forms.


    1624456107_60d33bab823ad_2D7E7195-11A3-4

  • Profile Image
    Gaetan_B
    Answered on June 23, 2021 at 11:10 AM

    Hello,


    I saw that your account has been auto suspended. I changed the word "headshot" to "mugshot" as it might be triggering our bot, and your form has been whitelisted and the account reactivated.


    Could you check if things are better now?


    Best regards