- JenniferAsked on June 27, 2011 at 04:23 PM
I have an account set up, could not remember password; however, when I use the "forgot password" feature, I continue to get the "email not found" error.
The email address that I thought I used is "firstname.lastname@example.org". There are only two others that I could have used: email@example.com or firstname.lastname@example.org
The account did not pull up when I tried any of these options.
Please let me know if you can help me to access the account that has already been established.
- allanftdAnswered on June 28, 2011 at 04:51 AM
Out of the three email addresses that you provided, only email@example.com returned with a match in our member database. There are no forms associated with the account and it appears to be a guest account. Guest accounts are not considered subscribers hence your email address was not recognized when you used the Forgot Password feature. Please go to http://www.jotform.com/page.php?p=signup and sign up for a free account.
Please let us know if you need further assistance. Thank you for using J