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    Asked by Jennifer on June 27, 2011 at 04:23 PM

    I have an account set up, could not remember password; however, when I use the "forgot password" feature, I continue to get the "email not found" error.


    The email address that I thought I used is "jriggs@servicenet.com".  There are only two others that I could have used: jriggs@sndirect.com or mywowfitness@gmail.com


    The account did not pull up when I tried any of these options.


    Please let me know if you can help me to access the account that has already been established.


    Thank you,

    Jennifer Riggs

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    Answered by allanftd on June 28, 2011 at 04:51 AM

    Hi Jennifer,

    Out of the three email addresses that you provided, only jriggs@servicenet.com returned with a match in our member database. There are no forms associated with the account and it appears to be a guest account. Guest accounts are not considered subscribers hence your email address was not recognized when you used the Forgot Password feature. Please go to http://www.jotform.com/page.php?p=signup and sign up for a free account.

    Please let us know if you need further assistance. Thank you for using J