I want to attach a document to an auto-responder

  • Profile Image
    DrakeUK
    Asked on June 23, 2021 at 04:53 PM

    Hi there,

    I want to attach a pdf brochure to my email auto-reply to respondents. I thought I'd set this up properly, but my test didn't seem to work. Is there a file size limit? If not, what am I doing wrong?

    Thanks,

    Trudie

  • Profile Image
    Jessica_H
    Answered on June 24, 2021 at 01:37 AM

    Hi Trudie,

    Kindly noted that the total file size limit for the attached file is 5 MB. If the file you are uploading is over 5 MB, the file will not be attached.

    If you require to attach the file to the email you are sending when your form is submitted (Autoresponder), we suggest trying setting up an SMTP in your account instead.

  • Profile Image
    DrakeUK
    Answered on July 07, 2021 at 11:01 AM

    thanks, I reduced the file size and it worked perfectly!