How can I get access to our original account

  • Tanya de Maurivez
    Asked on June 23, 2021 at 6:14 PM

    Hi there,

    My Account keeps getting changed and I need to access my forms. Could you please have the account put in my name the two people listed are no longer with the company. We have the Silver account and the two individuals who have left are:

    Ssoussa@oslrs.com (Sami Soussa)

    Tmorritt@oslrs.com (Tammie Morritt)

    I would like to have the "Master" account transfered to my name and email address please.

    thank you for your support,

    Tanya de Maurivez;

    Director of Client Services, QC

    Jotform Thread 3178837 Screenshot
    Page URL: https://www.jotform.com/listings/
  • Vick_W Jotform Support
    Replied on June 24, 2021 at 4:39 AM

    Hi there,

    The email addresses you've provided are not registered against any accounts. However, your email address is registered against a paid silver account.

    In case if you need to reset your account password then please check the guide below.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Let us know if you need further assistance.

    Thanks