I'm getting the following error when trying to update an email address

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    qcrushweb
    Asked on June 23, 2021 at 11:15 PM

    I'm getting the following error when trying to update an email address on one of my conditions...

    "Users on a free plan can add a maximum of three conditional emails. Please upgrade your account to add more conditional emails."

    How do I fix this?



    This is a re-post of a comment on How to Send Email Based on User's Answer

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    Johann_A
    Answered on June 24, 2021 at 07:43 AM

    Hello,

    We would like to apologize for any inconvenience. I'm afraid that there is a limit of 3 conditional emails for accounts on a Starter plan.

    You may upgrade your account so you can create more conditional emails on your forms.

    Reference Guide: How-to-upgrade-my-account

    Feel free to let us know if you need any further assistance.

    Johann


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    qcrushweb
    Answered on June 24, 2021 at 09:44 AM
    But what does conditional emails mean? Can only send to 3 email addresses
    or can only have 3 "If Blocks" to decide which email address to use?
    ...
  • Profile Image
    Johann_A
    Answered on June 24, 2021 at 12:39 PM

    It means 3 different emails. You can have few blocks with the same emails, but if there are 3 blocks with 3 different emails, you will be blocked.

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    Johann

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    qcrushweb
    Answered on September 28, 2021 at 08:58 PM

    On your pricing page it does not mention a Conditional Email count for the different levels. What are the max number of Conditional Emails for each of the upgrade packages?

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    Nik_M
    Answered on September 29, 2021 at 07:20 AM

    Paid accounts (Bronze, Silver, and Gold) don't have the Conditional Email limit.