What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form answers to my mail box does not fall

    Asked by ys1963 on January 15, 2014 at 11:35 PM

    Hello, 

    Create a form where I'm sending you to try out the site, but this statement does not come to my mail box? How do I make an arrangement? where the error or am I doing? I'm sending mail out JotForm test, test mail coming. However, when I send mail through the site, fill out the form box does not come to my notice.

    Page URL:
    http://www.odtuantalya.org/form.html

    create a form JotForm create site
  • Profile Image

    Answered by Cesar on January 16, 2014 at 12:31 AM

    From my understanding the Form in question is: Form 40147264808354

    Checking your form, it appears your Email Notification settings are set properly.

    The E-Mail Log shows the last email sent to be successful:

    Current Server: /var/log/jotform/amazonSES.log:[15/Jan/2014:23:55:19 -0500] 40147264808354 AmazonSES Sent email to yildirim@odtuantalya.org - MessageID:000001439967463c-930a8801-55ee-4304-bcb9-70f8ce890f31-000000 - RequestId:65973c05-7e6a-11e3-aa9c-09f216322805

    Kindly follow the recommendations in this guide.

    Such as adding JotForm domains used for email to your whitelist:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

     

    Do let us know if the issue persists. Thank you.

     

    Related Article:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues