Form answers to my mail box does not fall

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    ys1963
    Asked on January 15, 2014 at 11:35 PM

    Hello, 

    Create a form where I'm sending you to try out the site, but this statement does not come to my mail box? How do I make an arrangement? where the error or am I doing? I'm sending mail out JotForm test, test mail coming. However, when I send mail through the site, fill out the form box does not come to my notice.

  • Profile Image
    Cesar
    Answered on January 16, 2014 at 12:31 AM

    From my understanding the Form in question is: Form 40147264808354

    Checking your form, it appears your Email Notification settings are set properly.

    The E-Mail Log shows the last email sent to be successful:

    Current Server: /var/log/jotform/amazonSES.log:[15/Jan/2014:23:55:19 -0500] 40147264808354 AmazonSES Sent email to yildirim@odtuantalya.org - MessageID:000001439967463c-930a8801-55ee-4304-bcb9-70f8ce890f31-000000 - RequestId:65973c05-7e6a-11e3-aa9c-09f216322805

    Kindly follow the recommendations in this guide.

    Such as adding JotForm domains used for email to your whitelist:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com

     

    Do let us know if the issue persists. Thank you.

     

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    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues