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    SMTP set up

    Asked by Anja6160 on January 16, 2014 at 12:35 AM

    Hi,

    I am trying to set up my form so when somebody fills it in it goes to a certain email adress. I fill in all the field but when i send the test email it never arrives at the email.

    Also i tried setting up the smtp but i always get an error message saying SMTP error occurred.

    The form is not embedded yet.

     

    Can somebody help?

    Kind Regards,

     

    Anja

    SMTP email message fill
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    Answered by Cesar on January 16, 2014 at 01:14 AM
    I am trying to set up my form so when somebody fills it in it goes to a certain email adress. I fill in all the field but when i send the test email it never arrives at the email.
    First, kindly make sure to add the Sender Name to the Email Notification as this may cause your Email Notification to become rejected by your Email Service Provider.
    https://cms.jotform.com/uploads/image_upload/image_upload/global/23546_anja.png
    In regards to having the E-Mail sent to an specific E-Mail Adress when the form is filled in. Kindly take a look at this How-to-send-to-a-specific-email-address-based-on-a-selection.
    Also i tried setting up the smtp but i always get an error message saying SMTP error occurred.
    Do make sure that SMTP settings are correct. If possible do provide a screenshot and the SMTP settings you are adding, so that we may be able to assist you better. Thank you.