- AtulbhandariAsked on January 16, 2014 at 01:54 AM
Hi I am not getting any email notification and also no data filled in google spreadsheet since last 3 days .. what is happening guys .. its not gonna work this way I think I have to get rid of your jot form so many problems. I alreday asked this question two days back i thought it was only for one form but now when I checked the submission form the account then I realized my all forms having the same problem.
JOT form id and Form name
33461529282860 EPGPL Project manager Last notification - 13th jan
33460740625855 Updated google Last notification - 11th jan
33461451950856 EPGPL (IT services pune) Last notification - 8th jan
33460507246855 EPGPL (IT Services BLR) Last notification - 13th jan
33461267862863 EPGPL (IT ,DEV PUNE, BLR) Last notification - 11th jan
- JotForm SupportWelvinAnswered on January 16, 2014 at 05:08 AM
I checked all the form in question and found out that each of the notification doesn't have a Sender Name and some of it don't have a Sender Email. Note that without the complete settings, the notification email will stop from working. One more thing I noticed is that, you have multiple recipient email from the settings but you forget to put space after the comma. You have to do it this way, per our instructions: Send Form Emails to Multiple Recipients.
Anyway, I've fixed this for you. Kindly monitor the form and update us here if still, same issue would occur.
For the spreadsheet issue, kindly open a new thread about that: Contact JotForm Support. We prefer that each question should be handled on a separate thread so the team would know it without having to check the entire messages.
- JotForm SupportWelvinAnswered on January 16, 2014 at 05:10 AM
By the way, we would also suggest checking this article for more explanation about the cause of the issue with form alerts and how you can fix it: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.
- AtulbhandariAnswered on January 16, 2014 at 07:58 AM
Hay still its not working I am not getting any notification .. and data is not comming to the spreadsheet I already raised this question in other thread one of your support guy said that your integration is not working here is the thread url
and when i click on preview and then submit the form it gives me error then how can you say its working see the image why don't you understand its very important for me i have some other integration with jot form so if your jot form is not wrking then how can my other process will work.
- KadeJMAnswered on January 16, 2014 at 01:47 PM
Not receiving the Email Notification versus the Spreadsheet Information Missing Data are entirely two separate ordeals and are not affected by each other even though they are running alongside each other within our platform. I can see what you are referring to regarding the other issue in the other thread with which our other supporter replied to you about. He's since opened a ticket about that one but you'll have to wait until our Developer responds back to you telling you it's been fixed so we'll need a little further patience on that aspect please.
As for this current issue here in the thread about your Email Notifications not being received you should actually still receive the notification regardless so long as you've physically received the submission into your form where it could be viewed in your Submissions Viewer. So that is the oAuth Problem is completely unrelated to your notification problem.
You can easily check your Email Status with the Email Addresses in our System by using our Email Checker in your Settings Tab incase you got bounced to remove it. Aside from that it would likely be that your Email Host has flagged us so that could also be a reason for the cause. You will need to ensure that you check your spam folder and if nothing is still there then it would be a good idea to have your Email Host Whitelist our IP's. All of this is mentioned in the Email Guide that my colleague pointed out to you above.
- AtulbhandariAnswered on January 17, 2014 at 01:24 AM
HI I checked my email is not bouncing and notification is also not in spam I aslo checked my whitelist every thing is fine but one thing i don't understand how can some of my form is working because every thing is same as the other form except that the one error on submission I am attaching the images for better reference...
https://secure.jotform.co/form/33461529282860? Not working
in both forms everything is same except the error message on the form submission so what is this error and why don't you resolve it.. for first form notification is working bcz i am not getting any error and for the second one when i click on submit button i am getting an error i think which is the real cause of problem . its a 4th day for this issue and still its not resolved so either you resolved this problem or give my one year payment back which i already made to you. and please don't tell me again that clear your form cache and broweser cookies because already done it for 3-4 times .
- JotForm SupportWelvinAnswered on January 17, 2014 at 05:06 AM
Our apologies. I just tested the form and see the error describe on the screenshot given. I am not yet sure which causes the issue but kindly remove both the integration with Google Drive and Google Spreadsheet. After that, submit to the form and see if the error is still there. If you can submit to the form without the error, then probably, the error is caused by both Google Drive and Google Spreadsheet.
- JotForm SupportWelvinAnswered on January 17, 2014 at 05:08 AM
By the way, you can re-stablish the integration after doing the solutions. So far, my test is working fine, and I am not able to replicate the error after integrating both Google Drive and Google Spreadsheet to my form.