Card Form's custom theme not applying

  • getmoresystems
    Asked on June 24, 2021 at 5:54 AM

    Hi Support,


    Could u help me enable the custom theme i created?

    Form: https://form.jotform.com/211742399079061


    Already cleared form cache, but it is still showing the default theme when i publish.


    Thanks a lot.

  • Anita_K
    Replied on June 24, 2021 at 9:57 AM

    Hi team,

    thank you for reaching out to us. I have checked your form, but the settings under the custom tab seem to match the appearance of your form:

    1624543039 60d48f3faebfb Screenshot 10

    Please let us know if you need further help with this.

  • getmoresystems
    Replied on June 25, 2021 at 3:48 AM

    Hi Anita,


    Your printscreen shows nothing but the editer side.

    As mentioned in my first message, it does not display after publishing.


    1624607267 60d58a23a4e08 Screenshot 10Editer:

    https://gyazo.com/70bee0e3f8e3aa33adec977f2f9b6dd9

    1624607293 60d58a3da227f Screenshot 21

    Published:

    https://gyazo.com/99d084cc4a39b588b0a4cfc9ceae9458


  • Anita_K
    Replied on June 25, 2021 at 7:10 AM

    Hi,

    I apologize for the inconvenience. I have cleared your form cache.

    Could you please try again now?

  • getmoresystems
    Replied on June 25, 2021 at 10:43 AM

    Hey Anita,


    Thank you. It seems to be okay at this moment.

    It's weird because i cleared the form cache as well.


    Thanks.