Social Widget not appearing in the autoresponder email.

  • Profile Image
    Asked on June 25, 2021 at 12:05 AM

    Hi! My social follow widget is appearing on my actual form "Stressless School & On-Site Retail Training Registration", but is not appearing once emailed on any of the three follow-up e-mails after it's completed. How can I ensure that this social follow widget is on all three follow up emails?

    I'm also having an issue where my "Certificate of Completion" email, which used to include an actual email attachment with a certificate made using the custom Jotform PDF editor, is now only including a link to download the PDF instead. How can I get it to return to attaching the file itself rather than a link?

    Thank you for your help!

  • Profile Image
    Answered on June 25, 2021 at 05:32 AM

    Hello there,

    We recommend adding custom images and link them as you can see in this form cloned from yours.
    Feel free to test it.

    About your second question, we moved it to a different thread and soon we will reply here: