PDF attachments are received as downloadable link

  • Vigotov
    Asked on June 25, 2021 at 5:26 AM
    I'm also having an issue where my "Certificate of Completion" email, which used to include an actual email attachment with a certificate made using the custom JotForm PDF editor, is now only including a link to download the PDF instead. How can I get it to return to attaching the file itself rather than a link?
  • Tommaso_F
    Replied on June 25, 2021 at 5:40 AM

    I did a submission test on your form and I was not able to replicate the issue.
    1624613928 60d5a4282e5a1  Screenshot 10


    Could you please disable the attachment, send a test mail, and then re-enable the option again?
    Might be a temporary glitch.

    Let us know.