PDF file issues

  • Alison Freestone
    Asked on June 25, 2021 at 7:58 AM

    Hi I created a new form by importing a pdf and it looks fine when send out but when it comes back and I download it it doesn’t download as my form but the pdf style there is no option to download as new file pdf like my others? I have attached pics please help?

  • Billy JotForm Support
    Replied on June 25, 2021 at 9:26 AM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    Please share with us the URL to the form so we can further investigate. Additionally, it appears that the images you wanted to attach to your message are missing. If you can send them again, we would greatly appreciate it.

    We look forward to hearing from you.