I'm not sure which level of paid account I need, will i automatically be upgraded if I go over?

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    Asked on June 25, 2021 at 12:01 PM

    I'm really not sure if I need Bronze or silver. What happens if I go over? Can i opt to be auto upgraded?

    THank you!

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    Answered on June 25, 2021 at 03:49 PM

    Hello Jessica,

    If you're not sure which plan to choose you have 2 options.

    If you choose Silver I suggest monitoring your usage and then downgrade to Bronze if you're not needing the extra limits.

    If you choose the Bronze plan and you go over your limits the form will be disabled and unable to accept more submissions. You will receive notifications that you've hit your limits and have the option of upgrading at which point your form will be reactivated. You can find out more information on limits here https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Upgrades also have to be done manually, there isn't an option for auto upgrading.

    Hope this helps