What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I downgraded to Starter. Now how do I delete my credit card info in your system?

    Asked by kells514 on January 16, 2014 at 10:29 AM

    I had a premium account and was being billed monthly.  I do not need it anymore so I downgraded to Starter.  I can't see where I can delete my credit card info though.  Thanks!

    credit card thanks billed
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    Answered by on January 16, 2014 at 03:05 PM

    I can confirm with you that it is cancelled on our end. The reason there is no option to delete the information is because with Bluesnap (Plimus) which was used for your Billing does not allow us to remove this as far as I know so I think that is why we do not have an option for it. The only way that I currently know to remove it would be to contact Plimus Customer Support and have them do this for you to purge it from their system.

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    JotForm Support

    Answered by KadeJM on January 16, 2014 at 03:10 PM

    I do apologize about that. I can verify with you that the above answer you received in response to your thread question is my own. I had gotten logged out of our system before I posted it.