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    Email: Not receiving notification

    Asked by RioSocialSciences on January 16, 2014 at 11:55 AM

    We have three names in the reciepient listing in emai for our form. Only two of us are recieving the submission. We have checked to make sure the third email address is entered correctly and able to recieve email from other sources. The name that is not recieving emails is "patrick.brown@riosalado.edu" 

    Page URL:
    http://jotform.co/form/33455630005849

    Emails Not receiving email Notification
  • Profile Image

    Answered by jedcadorna on January 16, 2014 at 07:03 PM

    Hello,

    Thank you for contacting us. Have you recently updated the recipient emails as when I've checkedthe emails patrick.brown@riosalado.edu is not listed. Here's the list of emails that were in your notification settings pcbrownii@gmail.com, tristan.marble@riosalado.edu, pat.case@riosalado.edu.

    Our logs also shows that it was able to sent an email to all 4 that I've mention above. Kindly check if the emails landed in your spam or junk folder.

     

    Our mail logs:

    Current Server: /var/log/jotform/amazonSES.log:[16/Jan/2014:13:49:36 -0500] 33455630005849 AmazonSES Sent email to patrick.brown@riosalado.edu, tristan.marble@riosalado.edu, pat.case@riosalado.edu - MessageID:000001439c6318b5-4700a639-5a8c-4a05-9645-ac5ea627ee26-000000 - RequestId:f26f0b72-7ede-11e3-b1e2-9dfd2a05e7fd


    Current Server: /var/log/jotform/amazonSES.log:[16/Jan/2014:13:57:53 -0500] 33455630005849 AmazonSES Sent email to pcbrownii@gmail.com, tristan.marble@riosalado.edu, pat.case@riosalado.edu - MessageID:000001439c6aaaaa-c6c66e08-473d-4520-a561-e1485cb34286-000000 - RequestId:1a247e1f-7ee0-11e3-8459-bf1545f10d5c


    Current Server: /var/log/jotform/amazonSES.log:[16/Jan/2014:13:57:53 -0500] 33455630005849 AmazonSES Sent email to pcbrownii@gmail.com, tristan.marble@riosalado.edu, pat.case@riosalado.edu - MessageID:000001439c6aaaaa-c6c66e08-473d-4520-a561-e1485cb34286-000000 - RequestId:1a247e1f-7ee0-11e3-8459-bf1545f10d5c


    Current Server: /var/log/jotform/amazonSES.log:[16/Jan/2014:13:57:53 -0500] 33455630005849 AmazonSES Sent email to pcbrownii@gmail.com, tristan.marble@riosalado.edu, pat.case@riosalado.edu - MessageID:000001439c6aaaaa-c6c66e08-473d-4520-a561-e1485cb34286-000000 - RequestId:1a247e1f-7ee0-11e3-8459-bf1545f10d5c