What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Matrix Dynamique Widget: Problem on customized email notificationAsked by owenterprise on January 16, 2014 at 12:06 PM
I am using the matrix dynamique widget and when the notification emails come through, it is coming through with the matrix field in all of the field placeholders that I have set up. See
Emails all and
I have performed some tests on your Email Notifications. It appears that the modifications you have made to the Email Notification are causing some sort of conflict. I have added a New Email Notification and the error is not display on such email.
This is the standard Email Notification:
Kindly try recreating the Email Notification.
In any case I will raise a ticket to the development so that they can review what may have caused this. As all the code appears to be in order. Once there is an update form them, you will be notified through this thread.
Do let us know if the issue persists, if you modify a standard Email Alert. Thank you.
Thanks. Also How do we set the color for the horizontal line and content color? I see the options, but I don't know what to put in the box. Hex code, RGB (separated by comma)?
I have tried to create another notification. If I use the default notification, it seems to work properly. If I change the default AT ALL, it appears the way the screenshot above looks. Is there anyway to use this widget without using the default notification style?
Thank you for updating us and for taking the time to investigate this issue. This issue is already escalated to our developers. They will update you here as soon as this is fixed.
Thanks and apologies for any inconveniences caused.
I am happy to inform you that the issue seems not to be present any more, even though I realized that you switched methods to come over this problem.