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    Matrix Dynamique Widget: Problem on customized email notification

    Asked by owenterprise on January 16, 2014 at 12:06 PM

    I am using the matrix dynamique widget and when the notification emails come through, it is coming through with the matrix field in all of the field placeholders that I have set up.  See

    Page URL:

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    Answered by Cesar on January 16, 2014 at 01:04 PM

    I have performed some tests on your Email Notifications. It appears that the modifications you have made to the Email Notification are causing some sort of conflict. I have added a New Email Notification and the error is not display on such email. 

    This is the standard Email Notification:


    Kindly try recreating the Email Notification.

    In any case I will raise a ticket to the development so that they can review what may have caused this. As all the code appears to be in order. Once there is an update form them, you will be notified through this thread.

    Do let us know if the issue persists, if you modify a standard Email Alert. Thank you.

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    Answered by owenterprise on January 16, 2014 at 01:06 PM

    Thanks.  Also How do we set the color for the horizontal line and content color?  I see the options, but I don't know what to put in the box.  Hex code, RGB (separated by comma)?

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    Answered by owenterprise on January 16, 2014 at 06:34 PM

    I have tried to create another notification.  If I use the default notification, it seems to work properly.  If I change the default AT ALL, it appears the way the screenshot above looks. Is there anyway to use this widget without using the default notification style?

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    JotForm Support

    Answered by EltonCris on January 16, 2014 at 11:00 PM


    Thank you for updating us and for taking the time to investigate this issue. This issue is already escalated to our developers. They will update you here as soon as this is fixed.

    Thanks and apologies for any inconveniences caused.

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    Answered by alp_deniz on March 18, 2014 at 11:16 AM

    I am happy to inform you that the issue seems not to be present any more, even though I realized that you switched methods to come over this problem. 

    Kind regards