Payment not going through successfully

  • mgs.jobsdelado1
    Asked on June 27, 2021 at 9:26 AM

    hi,

    I am from india, making payment with visa card but payment process not accepting it ... do you have any other way of payment ?

  • Mike_G JotForm Support
    Replied on June 27, 2021 at 5:15 PM

    We would like to apologize for any inconvenience. To my understanding, you are trying to upgrade your account to one of our paid plan subscriptions.

    You should be able to upgrade your account using your Visa.

    1624828190 60d8e91eded83 zt210627 170937 Screenshot 10

    May we know the exact issue you are having, please?

    Also, may we know what error message you are getting if there is any?

    Have you tried using a different browser, device, and/or internet/network connection when you upgrade your account?

    We will wait for your response.