Why is my "free" account status costing $10.00 a month?

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    FirestikStudio
    Asked on January 16, 2014 at 04:31 PM

    I have not used my account for over a year yet I continue to be charged $10 a month wich is automatically paid for with my credit card. Can I receive credit since I have not used this account for over a year? And how do I ensure I am not charged needlessly in the future?

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    Jeanette
    Answered on January 16, 2014 at 08:37 PM

    I found the latest charge related to your email address eric@firestikstudio.com

    Reference INT140107-6225-54719B  Jan 7, 2014 10:49 AM

    However, this subscription belongs to account racteam (tech@ottercreate.com) not  FirestikStudio

    Please confirm to us that you wish to cancel this. We can provide the last 3 refunds as the system will not allow us to do beyond that
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    Jeanette
    Answered on January 16, 2014 at 08:42 PM

    Ok, upon seeing that tracteam has not been used, I was able to refund up to 6 months

    Kind regards