What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with rules on redirect

    Asked by foxreward on January 16, 2014 at 05:22 PM

    I am having an issue with your form.

    I have set the form up to redirect to an external url once all the rules have been met.

    The rules are all of the forms need to be filled in completely before redirecting.

    I have tried for hours, and the form does not follow the rule at all.

    If I hit the submit button it automically redirects me.

    Is this a bug?


    Page URL:

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    JotForm Support

    Answered by EltonCris on January 16, 2014 at 09:11 PM


    You have a custom URL as your thank you page, this is the reason why your form always redirects to your custom thank you URL even if the conditions are met or not.

    This is your current setup:

    You should use the default thank you or thank you message just like the following:

    Now test your form, it should only redirect to your custom URL once the conditions are met.


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    JotForm Support

    Answered by Welvin on January 17, 2014 at 04:19 AM

    Unfortunately, we are not able to see your reply here. Kindly access the thread and post your last reply.



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    Answered by foxreward on January 17, 2014 at 10:29 AM

    Thank you for your quick and effective support!