Some form fields generated an "required field" error

  • Profile Image
    caroleboyer
    Asked on June 28, 2021 at 02:38 PM

    Hello, I have a problem with 3 form fields in this form :

    https://form.jotform.com/211225056593250

    In these instances, the first question that starts with "À la suite de l'exercice" won't save the text written in the box and keeps saying that this field is required. It won't let me go to the next section even though I entered an answer.

    Here are the screenshots :

    1624905418_60da16ca90c15_Capture d’é

    1624905051_60da155b92129_Capture d’é

    In section 1, some users have reported the same problem with the first question even though I haven't encountered it myself. I assume it's the same programming error.

    Screenshot of the first section conclusion :

    1624905313_60da1661962eb_Capture d’é


    Thanks for your help! Vous pouvez me répondre en français également si vous préférez!





  • Profile Image
    Laura_L
    Answered on June 28, 2021 at 08:46 PM

    Hi,

    I tested your form and was currently unable to reproduce the issue.
    The field is required, but when I entered text, I was able to proceed to the next page.

    I have cleared your form cache. May I ask you to test the form?

    Also, if you do not want to keep the field as required, you can set it to a non-required field:
    How-to-set-a-field-as-required-or-non-required

    Let us know if the issue would persist.

  • Profile Image
    caroleboyer
    Answered on June 28, 2021 at 10:01 PM

    Hello Laura, the field has to be a required field and I retested and the same error happened. The answer appears lighter than the other one and it won't let me continue to the next section. Here's the screenshot :

    1624932047_60da7ecf3a356_Capture d’é


  • Profile Image
    Zahra_S
    Answered on June 29, 2021 at 06:36 AM

    Hi there,

    We apologize for the inconvenience.

    Unfortunately, I was also not able to replicate the issue on my end. We cannot investigate or prevent an error if we cannot replicate it on our end.

    1624962856_60daf72829e91_

    Please clear your browser cache and try again.

    If you or any other user still getting the error, please share the browser and device details so we can investigate it on our end.

    Waiting for your response.