Old Form: Please help me disable my old form.

  • Profile Image
    Brooke van Stekelenburg
    Asked on June 28, 2021 at 08:34 PM

    Good morning,

    We have an old form that is still active that we need to delete as customers accidently keep using the old form. Unfortunately it was made on an account and we can't remember any of the log in details so it must be an old email that isn't active anymore. I have since started since the old form was created but the name might be under Sophie Cooke or Red Dirt Agriculture.

    Is there anyway we can delete this please?

    With thanks,

    Brooke


  • Profile Image
    Zahra_S
    Answered on June 29, 2021 at 05:33 AM

    Hi Brooke,

    We can help you find the account that form belongs to. Are you referring to this form https://form.jotform.co/82069359984878? It belongs to an account with an active Gold Subscription. That account is registered with this email k**ro**o@gmail.com. If you have access to this account, you can disable the form by following this guide: https://www.jotform.com/help/180-how-to-enable-or-disable-a-form.

    I hope this helps. Please let us know if you need further assistance.