What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how to cancel my paid subscription

    Asked by jlclayton on June 28, 2011 at 11:41 AM

    I want to transition back to a free acount. When I click the cancel link in my jotform account settings, i get directed to PayPal but then a message apepears within paypal that states:

    The unsubscribe button you clicked through is invalid.

    I see no way in PayPal for me to cancel the subscription...please help!

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    Answered by jlclayton on June 28, 2011 at 11:46 AM

    Nevermind, found this related answer http://www.jotform.com/answers/31857-Can-t-cancel-from-your-service-

    Everythign else about JotForm works so well

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    JotForm Support

    Answered by NeilVicente on June 28, 2011 at 12:08 PM


    Glad that you were able to sort things out. Feel free to ask questions if you can't find them by searching the forum. Thank you for trusting Jotform.