how to cancel my paid subscription

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    jlclayton
    Asked on June 28, 2011 at 11:41 AM

    I want to transition back to a free acount. When I click the cancel link in my jotform account settings, i get directed to PayPal but then a message apepears within paypal that states:

    The unsubscribe button you clicked through is invalid.


    I see no way in PayPal for me to cancel the subscription...please help!

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    jlclayton
    Answered on June 28, 2011 at 11:46 AM

    Nevermind, found this related answer http://www.jotform.com/answers/31857-Can-t-cancel-from-your-service-

    Everythign else about JotForm works so well

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    NeilVicente
    Answered on June 28, 2011 at 12:08 PM

    Hi,

    Glad that you were able to sort things out. Feel free to ask questions if you can't find them by searching the forum. Thank you for trusting Jotform.


    Neil