Can you allow for the form to be emailed and have the email come from the customer?

  • Kenny
    Asked on June 29, 2021 at 1:38 AM

    Can you allow for the form to be emailed and have the email come from the customer?

    e.g. if john smith completes the form, the form will be emailed from John.smith@hotmail.com, rather than from e.g. form@jotform.com

    We want to integrate this with our helpdesk system Gorgias


    we want to create web forms that capture information for (return request, request missing component, stockist request, etc)


  • roneet
    Replied on June 29, 2021 at 7:59 AM

    Are you referring to the sender email in the notification email?

    1624967813 60db0a8503e15  Screenshot 10

    Unfortunately, you cannot use the submitter's email address here. You can either use JotForm default sender email or your own SMTP sender email.

    You can rename the sender name to your custom one from the dropdown:

    1624967964 60db0b1c046fd  Screenshot 21

    Let us know if you have further queries.

    Thanks.