Can you allow for the form to be emailed and have the email come from the customer?

  • Profile Image
    Kenny 
    Asked on June 29, 2021 at 01:38 AM

    Can you allow for the form to be emailed and have the email come from the customer?

    e.g. if john smith completes the form, the form will be emailed from John.smith@hotmail.com, rather than from e.g. form@jotform.com

    We want to integrate this with our helpdesk system Gorgias


    we want to create web forms that capture information for (return request, request missing component, stockist request, etc)


  • Profile Image
    roneet
    Answered on June 29, 2021 at 07:59 AM

    Are you referring to the sender email in the notification email?

    1624967813_60db0a8503e15_

    Unfortunately, you cannot use the submitter's email address here. You can either use Jotform default sender email or your own SMTP sender email.

    You can rename the sender name to your custom one from the dropdown:

    1624967964_60db0b1c046fd_

    Let us know if you have further queries.

    Thanks.