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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Toolbar duplicating at the bottom part (google chrome v32)

    Asked by MelindaStach on January 17, 2014 at 12:05 PM

    Hello.

    I noticed a new feature (I think it's a new feature) added to the edit form page where further down on the form, a second toolbar has been placed. This is throwing off pop-up windows  as "preferences" and "show properties." They don't open on screen.  Sometimes they don't open at all or they open up further down the screen.

    Please assist.

    Thanks,

    Melinda

    Page URL:
    http://form.jotform.us/form/40134408853148

    Screenshot
    problem thanks hello properties Form Page
  • Profile Image
    JotForm Support

    Answered by Welvin on January 17, 2014 at 12:59 PM

    Hello Melinda,

    This is appearing with Google Chrome v32. Let me forward this thread to our developers so they can further check and advise us about this matter.

    For now, if possible, use another browser such as Firefox.

    Thanks

  • Profile Image

    Answered by SuperLotion on January 17, 2014 at 01:11 PM

    THANK YOU    THANK YOU    THANK YOU!!!!!!!!

     

    I posted earlier about the same problem, only I didn't explain it very well so support couldn't find the problem.

    You described my problem perfectly and got the answer, thank you soooooo much.

     

    Sandy Amrein

    Sign up to Play Games and Win Prizes at

    www.superlotion.net

  • Profile Image

    Answered by MelindaStach on January 17, 2014 at 01:15 PM

    You are welcome!

    It's been a rough day on JotForm. I do all my work in Chrome. I've also lost my work a couple of times. It keeps reverting back to where I left off last night!

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    JotForm Support

    Answered by EltonCris on January 17, 2014 at 02:23 PM

    @MelindaStach

    Our apologies for this inconvenience. 

    You may consider upgrading to Google Chrome v33, this should resolve the problem. You can get it here: http://www.filehippo.com/download_google_chrome

    Hope this helps. Regards!

  • Profile Image
    JotForm Support

    Answered by abajan on January 19, 2014 at 11:11 AM

    @MelindaStach and SuperLotion

    Please be advised that the bug has been fixed.

    Our apologies for any inconvenience which may have been caused.