HIPAA - blank submissions in Inbox and Tables

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    Asked on June 29, 2021 at 11:19 AM

    Forms are showing up blank unless downloaded.

    One of our forms is showing all fields as blank unless we download them individually. I watched a submission come in, the information could be seen, then it disappeared. If I click on download, I can see everything as it should be, but the fields remain blank on the Submission page. It is a HIPAA form. Please advise. This is a major issue for us.

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    Answered on June 29, 2021 at 03:19 PM


    We apologize for the inconvenience.

    There was an issue earlier that affected the Inbox and Tables page. The issue should be fixed by now.

    Let us know if the issue persists, and we will be happy to have another look.

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    Answered on June 29, 2021 at 03:29 PM

    It seems to be working again. Thank you.