Smart PDF Form upload not working

  • Profile Image
    Raza_Ullah
    Asked on June 29, 2021 at 11:32 AM

    Hi,

    I tried using your smart PDF form feature. However, when I try to upload my pdf it just seems to get stuck forever trying to upload it.

    I even tried with a really simple pdf form that I created in jotform. I downloaded it to my computer then tried uploading to the smart pdf feature, but again same issue.

    I also tried using the demo smart pdf, saving that down and reuploading and still it didn't work.

    Are you able to please help?

    Kind regards,

    Raza

    Screenshot
  • Profile Image
    AndrewDurant
    Answered on June 29, 2021 at 04:10 PM

    Hello there,

    Thank you for contacting Jotform Support! After performing a few tests here, I have been unable to reproduce this issue. I just cleared your form cache in hopes that this will resolve the issue on your end.

    Can you please try this out once more, and let us know whether the issue you are experiencing persists?

    Thank you!

  • Profile Image
    Raza_Ullah
    Answered on June 30, 2021 at 06:40 AM

    Hi,

    Unfortunately the issue is still persisting. I can't get anything to upload to the smart pdf tool.

    Please kindly advise any other possible remedies.

    Thanks,

    Raza

  • Profile Image
    Jessica_H
    Answered on June 30, 2021 at 08:10 AM

    Hi Raza_Ullah,

    Could you try on another browser to see if it makes any difference? In addition, kindly send us the PDF file to our email: support@jotform.com with Append Ticket #3189339 as the subject line. We will also try it on our end.

    We await your updated response.


  • Profile Image
    Raza_Ullah
    Answered on July 02, 2021 at 01:52 PM

    Hi,


    I have tried on both chrome and microsoft edge browsers but I just can't get anything to upload.


    I'd be grateful for any support in getting this working as the feature looks really powerful.


    Thanks,


    Raza

  • Profile Image
    AndrewDurant
    Answered on July 02, 2021 at 02:59 PM

    Hello Raza,

    Thank you for the follow-up! I just downloaded this PDF, and was able to create a form by uploading the PDF without issue. If you are still having issue uploading this PDF, please try cloning the form that I was just able to create using this PDF.

    My form- https://form.jotform.com/211825378198062

    User Guide- https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Please reach back out if any additional assistance is needed, and have a great day!