Just subscribed, while can't access my acount

Dears, kindly be informed that I can't access my account, it stated "Login failed - The username or password you entered is incorrect. Please try again.".by trying to make forget password I didn't get any e-mail (even in my junk folder) please assist the soonest

Greetings, Karas 👋

Thanks for contacting us.

I did check your account under kar********ed@c***g.com and there's no account related to this email.

Kindly, could you provide us with the link to any of your forms? Also, maybe you have any other emails?

Thanks,
Alex