access jotform in new computer

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    infodta
    Asked on June 29, 2021 at 02:14 PM

    I am getting a new computer and would like instructions on best way to load/access Jotform on the new computer.


    Thank you

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    Jovanne_A
    Answered on June 29, 2021 at 08:45 PM

    Hi, thank you for contacting support.

    You can access your forms and submission data by logging in to your Jotform account.

    https://www.jotform.com/login/

    Please check and let us know if you have further questions.

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    infodta
    Answered on July 08, 2021 at 09:39 AM

    We had 2 new computers installed they worked fine yesterday afternoon retrieving what was in jotform. However this morning on both computers it is asking for a key. How will we be able to access these documents?

    Second - If you are unable to supply the key, how would we go about getting a new key.

    When I sent first response above nothing was mentioned about needing a key.

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    infodta
    Answered on July 08, 2021 at 09:43 AM

    See above as well - however I did read this on your pages: Note that if you can see decrypted data in some browser, but the key is lost, it may be possible to restore the key from that browser's local storage. If this is the case, contact our support for instructions.

    Please call or send detailed instructions as we do have one computer that is able to access.

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    Jovanne_A
    Answered on July 08, 2021 at 10:55 AM

    Hi,

    If you have turned on the encryption feature, the only way to access the submissions is to upload the encryption key. You may find it on the previous computer you used to set up the form encryption.

    Please also note that you cannot generate a second key to open the existing submissions. When you turn it off, then turn on the encryption feature again and created another key that will be another unique key. It will only work for new submissions, not for your old submissions.

    Please see this article for more information regarding encrypted forms: What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Let us know if you have further questions.