My jotform won’t submit

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    duchris
    Asked on June 29, 2021 at 03:43 PM

    The jotform loaded as mandate.

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    Jessica_H
    Answered on June 29, 2021 at 10:49 PM

    Hi duchris, thank you for reaching us.

    Could you kindly let us know which form are you referring to? In addition, do you received an error code? Kindly share with us further how you encounter the issue so we can assist you further.

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    duchris
    Answered on June 30, 2021 at 02:22 AM
    HI,

    It is the form labelled as Mandate.

    When clicking on submit it gives please wait for a split second but never moves beyond.


    ...
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    Rehan_F
    Answered on June 30, 2021 at 05:41 AM

    Greetings,

    Kindly share the form URL so we can test it here. To find your form URL please follow the instructions in the guide below.

    https://www.jotform.com/help/401-where-to-find-my-form-url

    Looking forward to hearing from you.

    Thanks

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    duchris
    Answered on June 30, 2021 at 10:30 AM
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    Gaetan_B
    Answered on June 30, 2021 at 02:24 PM

    Hello,

    Thank you for the additional information.


    I have cleared your form's cache and made a test submission, and it worked.


    Could you please confirm that everything is back to normal?


    Best regards

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    duchris
    Answered on June 30, 2021 at 03:17 PM

    Hi,

    Thank you.


    Don't understand... still not submitting if any of us try.


    What could it be?

  • Profile Image
    duchris
    Answered on June 30, 2021 at 03:38 PM

    It allows us to complete the form but when you press submit nothing happens

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    Jessica_H
    Answered on June 30, 2021 at 09:16 PM

    Hi duchris,

    To confirm, did you embed the form somewhere else? If yes, could you kindly share with us your site URL where the form is embedded?

    In addition, would you allow us to do a test submission directly on your site where the form is embedded and/or on the form directly?


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    duchris
    Answered on June 30, 2021 at 11:36 PM

    It is just in a newsletter but we had the issue even before.

    https://form.jotform.com/211716519462557

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    Jessica_H
    Answered on July 01, 2021 at 12:48 AM

    Hi duchris,

    I have tried to submit a submission on your form and was unable to recreate the issue.

    1625114914_60dd49223065c_

    Could you also try to submit a test submission? Please let us know how it goes on your end.

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    duchris
    Answered on July 01, 2021 at 02:50 AM

    We have sent it to all our clients (200 individuals) the form does not submit.


    You can complete and then when you click submit it does nothing!

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    Rehan_F
    Answered on July 01, 2021 at 04:28 AM

    Greetings,

    Do you have the form embedded on a website? Kindly give us the website URL.

    If it is not embedded on a website then please share a short video of the issue here. You can create a video and upload it on dropbox or Google Drive then send us its link here.

    Unfortunately we are unable to replicate the issue here. Your form is working here.

    Looking forward to hearing from you.

    Thanks

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    Billy_G
    Answered on July 04, 2021 at 09:11 PM

    Hello,

    Allow us to check further.

    We'll reach out again as soon as we have an update.

    Thanks.