Approval Flow: Delete More Actions button in Approval Request email

  • stanfill.alex
    Asked on June 29, 2021 at 3:52 PM

    How does one delete "More Actions" option from "Approve" & "Deny" email notification?

  • Cecile JotForm Support
    Replied on June 29, 2021 at 10:55 PM

    Hello there,

    Thank you for contacting support.

    Kindly go to your Approval Element Properties by clicking the gear icon > General > Click Edit to Customize Approval Request Email. From there, try deleting the More Actions button.

    1625021231 60dbdb2fc503c 28 Screenshot 10

    Kindly give it a try and let us know how it goes.

  • stanfill.alex
    Replied on June 30, 2021 at 8:22 AM
    More actions still there. Tried deleting more actions this morning on multiple tiers without success this morning.
    Best Regards,
    Alex Stanfill
    714.944.0259
    ...
  • Cecile JotForm Support
    Replied on June 30, 2021 at 9:39 AM

    I did some tests and it appears that More Action button cannot be deleted. Even deleting it in the email's source code did not work.

    1625060238 60dc738e21605 1 Screenshot 10

    Let me escalate this issue to our backend team for further investigation. Once we receive an update, we'll notify you immediately.

    Should you have any other concerns, kindly let us know.

  • stanfill.alex
    Replied on June 30, 2021 at 11:33 AM
    Thanks for the help. The more actions options wasn’t their last week. See photo.
    Best Regards,
    Alex Stanfill
    714.944.0259
    ...
  • Gaetan_B
    Replied on June 30, 2021 at 4:29 PM

    Hello Alex,


    There has been new additions indeed.

    My colleague reached out to our developer's team so that they can fix this issue.


    Thank you for your patience

  • consultoriahalcon
    Replied on July 8, 2021 at 10:28 AM

    Same for me

    Can not delete more action button

  • Richie JotForm Support
    Replied on July 8, 2021 at 1:04 PM

    Hi consultoriahalcon,

    I have moved your inquiry to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/3209177

  • JuventusAcademySV
    Replied on July 25, 2021 at 6:13 PM

    I would like to delete this "More Action" button too, but I can not ;-(

  • Patrick_R
    Replied on July 26, 2021 at 2:01 AM

    Hello @NormingtonEric,

    We'll update this ticket as soon as there is an update on this issue.

    Thank you!

  • aysenurkazokoglu
    Replied on July 29, 2021 at 6:36 AM

    Hello,

    Is there any news regarding this issue?

    Thanks!

  • Richie JotForm Support
    Replied on July 29, 2021 at 7:45 AM

    Hi aysenurkazokoglu, if you're referring to the more action button to be deleted, the feature is still pending and we cannot give an ETA when this feature would be added.

    Once we have further information, you will be notified in this ticket.

    Thank you.


  • Alex Stanfill
    Replied on July 29, 2021 at 8:37 AM

    figured out a way to remove “more actions” button.
    modify the approval flow on iOS device. Go to approval flows. Delete the more actions option. Save & publish.

  • aysenurkazokoglu
    Replied on July 29, 2021 at 9:30 AM

    wow, this works! thank you!

  • Richie JotForm Support
    Replied on July 29, 2021 at 12:12 PM

    Hi Alex , thank you for the work around you have shared.

    If you need further assistance, let us know.