What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to add security seal to my form

    Asked by janiyah33 on January 17, 2014 at 04:07 PM
  • Profile Image
    JotForm Support

    Answered by KadeJM on January 17, 2014 at 05:24 PM

    Do you mean that you want to place a Security Certificate on your Form? Or were you possibly referring to a problem with your form where the Security Certificate was not being displayed? Can you please explain more about this question of yours so that we can better assist you. 

  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 01:04 PM

    yes post security cert. on c/ard form

     i see it but when i forward to my self as a test the security seal does not appear...thank for your time.

  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 01:06 PM

    yes security seal not being displayed... thanks

    once i email it...

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 20, 2014 at 01:20 PM

    I am sorry but we do not allow our forms to be used for gathering credit card information.

    We ask you to delete this form right away.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 20, 2014 at 01:22 PM

    If you would like to accept credit card payments on your form, you will have to use our built-in integration with verified payment providers, such as Paypal or Authorize.Net.

  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 02:20 PM
    hello this is not toexcept c/cards payment it is to get c/c info. with signature

    BEST REGARDS, BETTYE
    Certified Travel Agent/LICENSED &BONDED**DESTINATIONS SPECIALIST
    CARIBBEAN &MEDITERRANEANCERTIFIED EXPERT
    Bettye C. Mason, ACC/MCC/ECC, Owner
    B.M. Christian Travel Agency, LLC
    609 Player St.
    Georgetown, SC 29440
    (843)546-0686 - Phone
    (843)485-0860 - Fax
    Your #1 Travel Source!!!
    "Your Satisfaction is Our Utmost Goal!"
    "God Is Love." John 3:16
    "Travel Is Wonderful; And We Bring The World To You!"
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on January 20, 2014 at 03:02 PM

    Hello,

    Thank you for your response.

    While your intentions may be good, it is still not allowed to collect credit card information. 

    Jotform does not store such information, so you cannot collect it using this service.

    Please use our payment integration tools to help you with this, and the companies with the capacity to secure such information should serve this purpose. 

     

    For instance, you can use authorize.net to achieve this through tokenization: http://www.authorize.net/solutions/merchantsolutions/merchantservices/cim/

  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 03:40 PM
    ok thanks.. i see that iam lock out of jot forms...
    i was at a seminar at sea. and was told that we can use jot form to get c/c auth.. with signature.....( there is no chargeing on line.) but only for c/c auth.. for our pertection
    thanks i will register with the the company you gave...
    sorry....


    BEST REGARDS, BETTYE
    Certified Travel Agent/LICENSED &BONDED**DESTINATIONS SPECIALIST
    CARIBBEAN &MEDITERRANEANCERTIFIED EXPERT
    Bettye C. Mason, ACC/MCC/ECC, Owner
    B.M. Christian Travel Agency, LLC
    609 Player St.
    Georgetown, SC 29440
    (843)546-0686 - Phone
    (843)485-0860 - Fax
    Your #1 Travel Source!!!
    "Your Satisfaction is Our Utmost Goal!"
    "God Is Love." John 3:16
    "Travel Is Wonderful; And We Bring The World To You!"
    ...
  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 04:00 PM
    hello,,thank for your help...
    how can i get into the account again.. to use others forms (ex.) thank you forms...
    etc........ i don't have a wed url...
    thanks...

    BEST REGARDS, BETTYE
    Certified Travel Agent/LICENSED &BONDED**DESTINATIONS SPECIALIST
    CARIBBEAN &MEDITERRANEANCERTIFIED EXPERT
    Bettye C. Mason, ACC/MCC/ECC, Owner
    B.M. Christian Travel Agency, LLC
    609 Player St.
    Georgetown, SC 29440
    (843)546-0686 - Phone
    (843)485-0860 - Fax
    Your #1 Travel Source!!!
    "Your Satisfaction is Our Utmost Goal!"
    "God Is Love." John 3:16
    "Travel Is Wonderful; And We Bring The World To You!"
    ...
  • Profile Image

    Answered by jedcadorna on January 20, 2014 at 04:48 PM

    Hello,

    Your account was disabled due to it contains form that is not allowed in Jotform's policy we have enabled your account back but please remove the form otherwise it will be suspended again either by manual review or by automatic phishing tool if you continue to use it. Thank you for your cooperation.

  • Profile Image

    Answered by janiyah33 on January 20, 2014 at 05:50 PM
    hello, i hope i have deleted the corrects form...
    sorry, about this...
    thank you for enableing the site ,,,thank you for your time....
    have a safe night

    BEST REGARDS, BETTYE
    Certified Travel Agent/LICENSED &BONDED**DESTINATIONS SPECIALIST
    CARIBBEAN &MEDITERRANEANCERTIFIED EXPERT
    Bettye C. Mason, ACC/MCC/ECC, Owner
    B.M. Christian Travel Agency, LLC
    609 Player St.
    Georgetown, SC 29440
    (843)546-0686 - Phone
    (843)485-0860 - Fax
    Your #1 Travel Source!!!
    "Your Satisfaction is Our Utmost Goal!"
    "God Is Love." John 3:16
    "Travel Is Wonderful; And We Bring The World To You!"
    ...