What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Disabled Account

    Asked by agrotec on June 28, 2011 at 02:33 PM

    Dear Lady's and Gentleman

    You have informed me about the maximum use of 10 SSL Forms / month. So I changed the forms to normal submissions, an how I can read on your front page, with the account I can use 100 submissions / month.

    So why do you disable my account?


    Thanks for your quick response.


    Greetings user: "agrotec"

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 30, 2011 at 07:10 AM

    Your account was disabled because you had 10 SSL form submissions. Regular Free accounts have 100 submissions/month, but the limit is only 10 if you use SSL forms.

    I now re-enabled your account. You should probably use non-SSL forms so that you do not go over the 10 limit again.

  • Profile Image

    Answered by sieteinvitaciones on August 22, 2011 at 02:54 PM

    my account was also disabled and I changed my forms from SSL to normal, because i clicked by mistake the secure form box but the forms stayed SECURE eben after the switch!

    I want the data of my forms, I`ve been using jotform for years and today everything is gone!


    English isn`t my first language so sorry fore any bad spelling

  • Profile Image

    Answered by allanftd on August 23, 2011 at 01:24 AM


    I have reactivated your account. Thank you for being a loyal JotForm subscriber!

    Please let us know if we can be of further assistance.