What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Form is not coming through when clients fill out form and email it back to me.

    Asked by anabellemakeup on January 17, 2014 at 06:32 PM
    H, I just received an inquiry from a prospective client who filled out my contact form but in her email the form is not showing up. Instead all it says is undefined. See screen shot attached. I have two forms in my jot account. The one I'm having an issue with is my "web inquiry" form. I sent a test on my end through my site filling out the form and received the same undefined message. When I logged into my jot form account the actual submissions are there. Not sure why the form is not appearing when the emails come through. I haven't had any issue up until now and I haven't made any changes to my settings.Thank you, Anabelle LaGuardia
    Page URL:

  • Profile Image

    Answered by anabellemakeup on January 17, 2014 at 07:17 PM
    I have gotten this issue resolved by my web guru so no further assistance is required. Thank you!!
  • Profile Image
    JotForm Support

    Answered by Welvin on January 18, 2014 at 02:12 AM

    Hi Anabelle,

    It's great to know that. Please contact us again if there are any problems.