The Limiting Submission Feature - Why do you have to re-enable?

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    Asked on January 18, 2014 at 10:17 AM

    Good Morning JotFormers,

    The limit submission feature, of course, is one of the more valuable and necessary features in a tool like this. We do seminars for our employees. We limit the classes to 20 people, but the issue is that we have a lot of people having to rescedule.

    So, this is what happens often.

    1. We've hit our limit of 20. The message of the form says the class is closed. All is well.

    2. Someone has to cancel and we go in and delete their entry

    3. The form is now at 19 people, but unless we go in and re-enable the form, it will still be closed.


    In my brain, this is what should happen (via my own little markup)...

    IF (NumAttendees<Limit) THEN (Form="OPEN")


    Anyone else agree? Or am I missing something here.

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    Answered on January 18, 2014 at 02:18 PM


    You were right on the point that you will have to re-enable the form for it to be useable again after reaching the set form Submission Limit.

    Unfortunately, this is how it works at this time.
    As long as there is a submission recorded, it will be counted. Even if you delete the cancelled entry in the submission, it will NOT reset or reduced the current submission count because the deleted entry actually also counts on your account's submission limit(remember your Monthly account submission counter :-) )

    What I suggest you can do is to make the user not to cancel as much as possible.

    OR make them NOT submit the form if they only intend to cancel.
    You can put an option before submission if the agree to everything before they can proceed, if answer is not, redirect the user to a different form to submit (this way they will not submit the actual form).

    Having the users knows what count the submission currently is should also help them be more careful. I suggest adding this counter widget in your form

    Hope this help. Inform us if you need further assistance.


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    Answered on January 19, 2014 at 04:43 PM

    Thanks for the speedy reply.

    "What I suggest you can do is to make the user not to cancel as much as possible."
    LOL! Yes. In a perfect world, we would never have to reschedule anything. This is not a solution.

    "OR make them NOT submit the form if they only intend to cancel"

    Again I don't understand how that is even possible when dealing with humans. Things happen. Plans change.


    That said (and please understand I'm not trying to be negative here) I think a future change to the way it works would be a nice feature. I don't keep track of submission numbers as we are a small operation and will probably not ever come close to our monthly limit - but it seems like each poll could have an 'actual number of submissions' as well as a 'live' number of submissions. If I had a form for 20 people and one person cancelled my "live" number would be 19 whereas the actual number for payment purposes would be 20.

    Currently, if I'm traveling and we have a cancelation, someone in the office may log-in and delete the record. Having them also remember to 'enable' the form is just another step that honestly seems like one we could skip.

    Thanks for your time.

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    Answered on January 19, 2014 at 06:48 PM


    I think I might have a resolution for you. What if you do not use the submission limit anymore.

    What you can do instead is keep track of the current submissions count via your e-mail. You can put the submission count at the e-mail subject line for immediate notification of the current count. 

    If it reaches your official max count, you can go back to the form and disable it.

    I do not know how your form users do the 'cancel' that will trigger you to delete an entry, but I am sure you are monitoring who 'cancels' because you do go back to the form and delete that entry.

    My proposition is you will manually disable the form.

    Inform us if this is an option that you can take.


    "OR make them NOT submit the form if they only intend to cancel"

    What I meant here was, by adding a hidden field with value on the form that can trigger the Submit button.

    Example, if there is a hidden field and its value is at 20; if you create a condition rule like


    SHOW MESSAGE "We are Full" AND HIDE Submit

    When users view the form, they will not be able to see the submit button.