Trouble Logging In / Staying Logged In - Day 2

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    Christian Pereira 
    Asked on June 30, 2021 at 05:50 PM

    Good Evening,

    I am currently unable to login or stay logged in on my Jotform account. Is there something I need to change on my way to prevent this? The previous customer service representative noted that "a strict algorithm to prevent spam and phishing" is active. Is there something I am doing that is causing the system to think I am spamming?

    Thank you in advance for your help.


    Respectfully,

    Christian

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    Yau_C
    Answered on July 01, 2021 at 01:06 AM

    Your account has been suspended again.

    I have asked our team to review your account again.

    They will be in touch.

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    Yau_C
    Answered on July 01, 2021 at 07:35 AM

    Your account is suspended due to ask for account information:

    1625139317_60dda875b911f_

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    Christian Pereira 
    Answered on July 01, 2021 at 09:37 PM

    Can this form be deleted so that I may access my account again? I will no longer ask that information if that means that I may access my account, I was not aware that using jotform to ask my clients these questions would result in my account being suspended. Thank you for your help.

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    Yau_C
    Answered on July 01, 2021 at 11:05 PM

    Hi,

    I have asked our review team to help you to re-activate your account if they think it's ok.

    Let's wait for their response.

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    Yau_C
    Answered on July 02, 2021 at 06:00 AM

    I have received a confirmation from our review team,

    we can re-activate the account for you once you removed your form.

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    Yau_C
    Answered on July 02, 2021 at 06:08 AM

    I have removed your form and re-activated your account.