Trouble Logging In / Staying Logged In - Day 2

  • Christian Pereira
    Asked on June 30, 2021 at 5:50 PM

    Good Evening,

    I am currently unable to login or stay logged in on my JotForm account. Is there something I need to change on my way to prevent this? The previous customer service representative noted that "a strict algorithm to prevent spam and phishing" is active. Is there something I am doing that is causing the system to think I am spamming?

    Thank you in advance for your help.


    Respectfully,

    Christian

    Jotform Thread 3193080 Screenshot
  • Yau_C
    Replied on July 1, 2021 at 1:06 AM

    Your account has been suspended again.

    I have asked our team to review your account again.

    They will be in touch.

  • Yau_C
    Replied on July 1, 2021 at 7:35 AM

    Your account is suspended due to ask for account information:

    1625139317 60dda875b911f Screenshot 10

  • Christian Pereira
    Replied on July 1, 2021 at 9:37 PM

    Can this form be deleted so that I may access my account again? I will no longer ask that information if that means that I may access my account, I was not aware that using jotform to ask my clients these questions would result in my account being suspended. Thank you for your help.

  • Yau_C
    Replied on July 1, 2021 at 11:05 PM

    Hi,

    I have asked our review team to help you to re-activate your account if they think it's ok.

    Let's wait for their response.

  • Yau_C
    Replied on July 2, 2021 at 6:00 AM

    I have received a confirmation from our review team,

    we can re-activate the account for you once you removed your form.

  • Yau_C
    Replied on July 2, 2021 at 6:08 AM

    I have removed your form and re-activated your account.