What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTML Text box will not update

    Asked by sugashocphotography on January 18, 2014 at 02:07 PM

    I have tried to update one of my HTML text boxes and it will not update. I save the form, and click preview and it goes back to the original text.

    html text preview text boxes and
  • Profile Image

    Answered by wegoshop on January 18, 2014 at 03:00 PM

    I am having the same problem as well, since about 6 hours ago. There is at least one other person with the same problem. I have not submitted a ticket yet.

  • Profile Image

    Answered by sugashocphotography on January 18, 2014 at 03:13 PM

    How would someone submit a ticket?

  • Profile Image

    Answered by wegoshop on January 18, 2014 at 03:19 PM

    Basically by posting here. Now its just a waiting game.

  • Profile Image

    Answered by DWNS on January 18, 2014 at 03:52 PM

    I'm having the same problem. Something is surely not working for JotForm's end.

  • Profile Image

    Answered by wegoshop on January 18, 2014 at 04:20 PM

    I might have found the problem. I had a "<hr" (horizontal rule) tag, that I put in via the text (html) editor, that though it looked fine on my form, I think the code made other parts of the form not work right. I removed the the html that had the "<hr" tag in it and replaced it with a form collapse and so far it all appears to be working. Do any of you have an <hr tag embedded into your form at all?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 18, 2014 at 04:27 PM

    @sugashocphotography

    Are the changes related to Text (html) boxes? If so, kindly accept our apology. There was a problem about it a few hours ago, but that has been fixed since.

    If not, kindly describe how the problem can be recreated, and we'll be happy to find a solution for you.

    Regards