Cannot change product price. It has been greyed out.

  • norazela_rosli
    Asked on June 30, 2021 at 7:23 PM

    Hi.. I am unable to change the pricing for my products.

    It has been greyed out.

    Please assist. Thank you.

    Jotform Thread 3193239 Screenshot
    Page URL: https://www.jotform.com/build/211212261223032
  • Amin JotForm Support
    Replied on July 1, 2021 at 2:51 AM

    That's because Special Pricing is enabled for one of the options of that product as shown below.

    1625122001 60dd64d1a34c8 Screenshot 10

    So, please disable special pricing if you wish to edit the main product price.

    Related guide: What-is-special-pricing

    Should you have any further inquiries, we will be more than happy to help.