- simmsy21Asked on January 18, 2014 at 03:10 PM
I first had issues today with updating the form (was updating text in the form, saving it, but then the change did not show - did this 3 times and same outcome).
then soon after the form just disappeared! when i click edit the form part is just blank.
please advise - i really need this form reinstated asap.
- JotForm SupportjonathanAnswered on January 18, 2014 at 04:54 PM
Thank you for creating the new thread on your issue.
I have raised the issue immediately to our higher team support and issue was rectified.
Please check your form http://www.jotform.co/form/33354105781855 if now working on your end.
I tested it on my end, and it is now working and fixed.
Contact us if issue persist.
- simmsy21Answered on February 04, 2014 at 03:20 PM
thanks for the link but this keeps happening and it's getting quite embarrassing - i keep telling people it's there and then it disappears!! why this this happening and can you fix it please.
- JotForm SupportWelvinAnswered on February 04, 2014 at 03:42 PM
I would advise to access our website and edit your forms using our www.jotformeu.com domain so you won't see a blank page when you click edit. This is our preferred domain for your location so you must be using this. The domain to some of your forms may be different, and that's because the form is used from our form template gallery.
I would also suggest clearing your forms cache: How to Clear your Form Cache. This should help you resolve the issue.
- AgentNoirAnswered on February 02, 2016 at 07:10 PM
My form is gone too! Embarrasing is right. I was about to send a client to fill it out and it's nowhere to be found. What happened, Jotform? The link to the missing form is: https://form.jotform.com/22906913453253 now just a blank page!
- MVARSVPAnswered on May 05, 2017 at 03:41 PM
All but four of my forms are gone. All of my stats, everything. I am freaking out.All but four of my forms have disappeared
Asked by MVARSVP on May 05, 2017 at 03:28 PM
Yesterday everything was fine, but today all of my forms except for four old ones are completely gone.
- JotForm SupportWelvinAnswered on May 05, 2017 at 04:06 PM
@MVARSVP: I see that you have created a new thread for your problem. We will respond there instead. Here's the link: https://www.jotform.com/answers/1137640.