What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form has disappeared!

    Asked by simmsy21 on January 18, 2014 at 03:10 PM

    I first had issues today with updating the form (was updating text in the form, saving it, but then the change did not show - did this 3 times and same outcome).

    then soon after the form just disappeared!   when i click edit the form part is just blank.

    http://form.jotform.co/form/33354105781855

     

    please advise - i really need this form reinstated asap.

     

    thanks

     

     

    Claire

    (claire@talkingtots.info)

    JotForm thanks 3 same
  • Profile Image
    JotForm Support

    Answered by jonathan on January 18, 2014 at 04:54 PM

    Hi,

    Thank you for creating the new thread on your issue.

    I have raised the issue immediately to our higher team support and issue was rectified.

    Please check your form http://www.jotform.co/form/33354105781855 if now working on your end.

    I tested it on my end, and it is now working and fixed.

     

    Contact us if issue persist.

    Thanks.

  • Profile Image

    Answered by simmsy21 on February 04, 2014 at 03:20 PM

    thanks for the link but this keeps happening and it's getting quite embarrassing - i keep telling people it's there and then it disappears!!  why this this happening and can you fix it please. 

    thanks

     

    Claire

  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2014 at 03:42 PM

    Hi Claire,

    I would advise to access our website and edit your forms using our www.jotformeu.com domain so you won't see a blank page when you click edit. This is our preferred domain for your location so you must be using this. The domain to some of your forms may be different, and that's because the form is used from our form template gallery.

    I would also suggest clearing your forms cache: How to Clear your Form Cache. This should help you resolve the issue.

    Thanks

  • Profile Image

    Answered by AgentNoir on February 02, 2016 at 07:10 PM

    My form is gone too! Embarrasing is right. I was about to send a client to fill it out and it's nowhere to be found. What happened, Jotform? The link to the missing form is: https://form.jotform.com/22906913453253 now just a blank page!